Harrow Health Centre Inc.: A Family Health Team is located in Essex County, Ontario, along the scenic shores of Lake Erie. A Family Health Team is a group of health care providers working together to give it’s community the best care possible. FHTs combine the expertise and services of different providers in order to meet the health care needs of residents. They are locally-driven organizations whose primary focus is to deliver improved access to primary health care services in Ontario.
The Executive Director at Harrow FHT commented that “Prior to purchasing ESS, Timesheets and info:HR, everything was on excel spreadsheets and paper-based. It was very time consuming and we noticed a lot of data entry issues. We looked at three or four different systems prior to making the decision to go with info:HR. I was looking for a system that would manage our entitlements and would allow some interaction with employees so it wasn’t so administratively heavy. Managing spreadsheets and changes in staff entitlements and vacations was a nightmare. We wanted some accountability to be put back on the staff to manage that time.”
Three key reasons why Harrow FHT chose info:HR:
- The ability for employees to have some control over managing their time entitlements. They are now able to look at what they have available for the year, so they can self-manage their time off.
- The reporting is fantastic. A summary can easily be pulled that provides hours worked and time-off taken. We generate this for each pay period and provided it to our accountant. It is also useful at audit time.
- I wanted a system that would allow me to see how much vacation time is yet to be booked. The ability to easily track booked vacation time gives me the opportunity to have conversations with employees about planning their time off.
“The team loves the system. When Bill 148 was implemented, we had to write in hours worked for shifts. The Comments sections allowed us to manage the ESA changes and legislation that impacted our workforce. I have only heard good things. Employees like the transparency of being able to view and manage their entitlements.”
We can’t say enough about the customer service and support desk. Overall, we are very pleased. We have now freed up valuable administrative time that allows us to concentrate on other important tasks.”
