Tips and Techniques: Hints for the IT Department

By Hemu Mistry, Manager, Application Development and Support, info:HR

In this post I will talk about items that are more for your IT with regards to info:HR and ESS/Timesheets, so please do share with them.

Hint #1 – Network Drive Missing during the Export:

Some of our info:HR cloud/hosted clients have experienced this issue where their mapped/network drives are not available when trying to export a report or a file from info:HR or the Import/Export Module to the mapped drive file path location. To resolve this issue, your IT will need to configure a registry key on your computer the following way:

1. Click Start, type regedit in the Start programs and files box and press Enter to load the Registry Editor.
2. In the Registry Editor, locate and then right click the following registry subkey:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
3. Select New, and then select DWORD (32-bit) Value
4. Name the new registry entry as EnableLinkedConnections
5. Double-click the EnableLinkedConnections registry entry.
6. In the Edit DWORD (32-bit) Value dialog box, type 1 in the Value data field, and then select OK to save the changes.
7. Exit the Registry Editor.
8. Restart the computer.

Hint #2 – Latest Patch Download Instructions:

Your IT can regularly update your info:HR to the latest patch if you are already using version 8.0 or higher of info:HR by using the IT Installation Instructions below.

And, if you are also using ESS/Timesheet web modules and your current version is at least 5.3, then your IT can follow the ESS/Timesheets web module patch download steps listed next to download the latest patch of ESS/Timesheets web modules as well.

These patch download instructions will remain the same until we have a major release, for which you will receive an email from us to inform you about that and with the new patch download instructions that will replace these instructions.

IT Installation Instructions for info:HR Patch:

Please follow the steps below to download the latest release patch of info:HR from our website. If you need any assistance in doing the steps below, please call our support line.

1. Have everyone, including yourself, exit the info:HR systems. If using ESS/Timesheets/Applicant Form web modules, then have user exit that those systems as well.
2. Take a BACKUP of the info:HR databases.

info:HR Release v8.2 (or higher) – Patch:

1. Download the files from the links below:
   • infoHR82_SQL_Installation_Instructions.pdf
   • SQL_Scripts82.zip
   • HRUpdt82SQL.EXE
2. Use the “infoHR82_SQL_Installation_Instructions.pdf” document downloaded above to install this latest patch of info:HR Release v8.2.
3. Once the update is complete, please let users know.

If you are also using ESS/Timesheets web modules, and your current version is at least 5.3, then you can follow the steps below to download the latest patch of ESS/Timesheet web modules as well.

IT Installation Instructions for ESS/Timesheet version 5.3 (or higher) web module patch:

The web update can be installed automatically provided all the prerequisites have been completed prior to starting this update. The link to the prerequisites document is Pre-Requisites.pdf. Below are the automated steps:

1. Have everyone, including yourself, exit the ESS/Timesheets web modules.
2. Download the automated patch program from zip.
   • Unzip the package, Updater53.zip, on the web server.
   • Double click on IHRWebUpdater.exe (Run as Administrator).
   • Click “Apply a Patch” and click Yes when asked to proceed.
   • Fill the form as required and click on “Apply Patch” button. If you are unsure about any field, please refer to “IHR Web Modules Installer.pdf” document (located at IHR Web Modules Installer.pdf) – the “Patch Process” section. This document is also be located in the UPDATER53 folder unzipped above. (Make sure you fill in your “Application URL” correctly).

Once the update is complete, please let the users know.

 

If you have any questions or comments or need any assistance with this or any other functionalities in info:HR or ESS or Timesheets, please do not hesitate to call our support line at 1-800-567-4254 or email us at support@infohr.net.